Privacy Policy

Last updated: October 14, 2026

Exelaa Education (“Exelaa Education,” “we,” “us” or “our”) provides tutoring services in North Vancouver and Vancouver, British Columbia, and online. We respect your privacy and are committed to protecting the personal information that parents, students, tutors and visitors share with us. This Privacy Policy explains what information we collect through exelaa.com, how we use it, and the choices you have.

We handle personal information in accordance with British Columbia’s Personal Information Protection Act (PIPA) and, where applicable, Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information we collect

Information you give us. When you fill out a form on our website (for example, to book a free consultation, contact us, apply to become a tutor, join our tutor training program or subscribe to our newsletter), we may collect:

• Your name, email address and phone number
• Your street address and postal code (optional)
• Details you choose to share about the student, such as grade level, subjects, learning goals or a preferred tutor
• For tutor applicants: your resume and any information it contains about your education and experience
• Any other information you include in a message to us

Information collected automatically. When you visit our website, we and our service providers may automatically collect technical information such as your IP address, browser type, device type, pages visited and the date and time of your visit. We use Google Analytics to understand how visitors use our website. Google Analytics uses cookies and similar technologies to collect this information.

2. How we use your information

We use personal information only for purposes a reasonable person would consider appropriate, including to:

• Respond to your questions and requests
• Arrange consultations and recommend a suitable tutor and program
• Provide, schedule and manage tutoring services and share progress updates with parents
• Review tutor and training program applications
• Send our newsletter, if you have subscribed (you can unsubscribe at any time)
• Maintain, secure and improve our website and services
• Meet our legal and regulatory obligations

3. Consent

By submitting a form or otherwise providing personal information to us, you consent to its collection, use and disclosure as described in this policy. You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us using the details below. Withdrawing consent may affect our ability to provide some services.

4. Students and children

Many of the students we work with are under 18. We expect information about a minor to be provided by a parent or legal guardian, or with their consent. If you believe a child has provided personal information to us without appropriate consent, please contact us and we will take steps to delete it.

5. How we share information

We do not sell, rent or trade your personal information. We share it only when needed and only with:

• Our team members and tutors who need it to provide our services
• Trusted service providers who help us operate our business, such as website hosting, email and analytics providers, who are required to protect your information and use it only for the services they provide to us
• Authorities or other parties when required or permitted by law

Some of our service providers may store or process information outside of Canada, including in the United States, where it may be subject to the laws of that country.

6. Cookies

Our website uses cookies to keep the site working properly and, through Google Analytics, to measure how the site is used. You can control or delete cookies through your browser settings. Blocking cookies may affect how some parts of the website work. You can also opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

7. How long we keep information

We keep personal information only for as long as it is needed for the purposes described in this policy, or as required by law. When it is no longer needed, we securely delete or destroy it.

8. How we protect information

We use reasonable physical, administrative and technical safeguards to protect personal information against loss, theft and unauthorized access, use or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.

9. Your rights

You may ask to access the personal information we hold about you, ask us to correct it if it is inaccurate, or ask how it has been used and disclosed. To make a request, please contact us. We will respond within the time required by law. If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner for British Columbia.

10. Links to other websites

Our website may contain links to other websites and social media pages. We are not responsible for the privacy practices of those websites, and we encourage you to read their privacy policies.

11. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.

12. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Exelaa Education
202-135 E 15th St., North Vancouver, BC V7L 2P7
Email: info@exelaa.com
Phone: +1 (236) 466-9807